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Poynter's tricky path

Keiran Poynter cannot afford to underestimate the strength of public feeling about HMRC mismanagement of data and dsitribution. Only today Link, the UK ATM network, said that the number of people changing PIN numbers at cash machines rose by 50% in the three days following the HMRC data loss announcement. Once figures for people changing online security details are added in the spike is likely to bre even greater. After all a poll earlier this week revealed 62% of adults who receive child benefit checked their bank statements with 10% changing their passwords and 6% their PINs.

Richard Murphy argues 'the data loss dimension of this story is about as big as “Man bit dog”' as it's only 'pretty basic data' that's missing. Indeed he cites an Accountancy Age story that quotes an HMRC official as saying that the phone lines at HM Revenue & Customs were only a little busier than normal ... as the expected deluge of calls about HMRC’s loss of 25 million people’s personal data failed to materialise.

I'm not sure I agree that this is all quite so insignificant.

Dennis Howlett is closer to the mark when he says this really is a data story rather than a tax story and as such should have been taken up by the appropriate ICAEW faculty. And if, as some software vendors have told me in recent days, HMRC has chosen not to purchase encryption software in the past (rather than just declining to purchase their encryption software) it should be taken up IT representatives in the profession.

Elsewhere many commentators are besides themselves with glee. Guido Fawkes and Iain Dale, two of the best-known right-of-centre bloggers, both smell blood. More interesting in the view of the more sober Matthew Parris - who senses there may be a prime ministerial head on the block.

It falls to Poynter to bring some sense to this farce. He'll need to to avoid being seen to be playing to the political gallery and while not pandering to public opinion his findings need to appreciate the views that are out there.

A PwC lifer, he's picked quite a time to make his debut on the Westminster stage. 

Internal auditors' advice may work for HMRC

The queue of people ready to offer HMRC and Kieran Poynter advice on how the department should improve its data security is a long one. But I'm ready to join the line after noticing a new guide to managing the business risks of fraud on the Institute of Internal Auditors (US) web site.

Of the increasing risk IT presents to organisations it says: 'A poorly designed or inadequately controlled IT environment can expose an organization to fraud. Today's computer systems, linked by national and global networks, face a variety of threats that can result in significant financial and information losses and an ongoing threat of cyber fraud. IT risks include threats to data integrity, threats from hackers to system security, and theft of financial and sensitive business information.' [To that add inadquate policing of corporate policies.] 'Whether in the form of hacking, economic espionage, web defacement, sabotage of data, viruses, unauthorized access to data, cyber fraud can affect everyone.'

The paper offers remedy as well as diagnosis: 'To manage the ever-growing risks of operating in the information age, an organization should both know its vulnerabilities and be able to mitigate risk in a cost-effective manner. Therefore, an IT risk assessment should be incorporated into an organization's overall fraud risk assessment.'

Better get started then.

Would you like identity theft protection with that?

I notice Deloitte has extended the range of its flexible benefits package for staff with a timely addition. As well as the usual features (ability to purchase additional holiday, travel insurance, dental insurance, childcare vouchers, critical illness cover etc) staff can now acquire 'identity theft protection.... designed to help protect staff from becoming a victim of identity fraud, one of the country’s fastest-growing crimes.' This was presumably put in place before HMRC's slipped discs but I wonder whether take-up of this feature has been higher than usual in recent days.

(Full marks to the firm's press office for announcing the move on the day after HMRC admitted to putting 25 million identities at risk; not so much a day to bury bad news as a day to announce opportunistic news).

From PwC chief to Whitehall insider?

Once the outrage over the HMRC disk debacle subsides, attention is likely to shift to one of the more interesting aspects of the security breach: the person Alistair Darling has turned to conduct the review. After all PwC supremo Kieran Poynter isn't a natrual Whitehall insider. He has always happily left government negotiations to his colleague Peter Wyman and, before that, Roger Davies.

In terms of senior partners, hot-footing it to the Treasury or DTI (as was) to argue on behalf of the profession usually fell to KPMG's Mike Rake.

So for Poynter to be asked and to accept this role is interesting. Particularly as his term as senior partner comes to an end next summer.

At Accountancy Age we had already begun to discuss who might succeed him.

Richard Collier-Keywood, head of tax, has to be a front-runner with Richard Sexton, head of assurance, and Ian Powell, head of advisory, also likely to be in the frame.

Might Glyn Barker - effectively Poynter's number 2 - fancy a stab on an elder statesman ticket?

Or might the firm's partners go for an outsider, skipping a generation a la Ernst & Young with Mark Otty?

As he is now working on a project for the chancellor, we have to ask a different question. Will Poynter, always more client-facing than government-facing, be ready to become an serial advisor to government?

The next few months should tell him whether it's something that appeals. He has been asked to produce an interim report on HMRC’s security processes and procedures for data handling in December, with a full review - in consultation with the Independent Police Complaints Commission - to be submitted to Alistair Darling and the Information Commissioner in the spring.

'The biggest breach of information security ever'. What next?

The loss of two computer discs holding the personal details of every family in the UK with a child under 16 should be inconceivable. Even typing those words makes it sound like a work of fiction. But as we all know it's happened and is receiving blanket coverage on the evening news.

A head has rolled already, that of Paul Gray, chairman of HMRC. Though well liked by the profession, he is right to go - this is a lapse so serious that it is important for someone to take responsibility. Other former senior HMRC officials we spoke to today winced at the news - 'there but for the grace of God' was the substance of their response.

The massive security lapse begs so many questions:

1) Why weren't HMRC's security policies properly policed? No private sector organisation of HMRC's size and influence would allow this to happen. Systems would be tight enough to allow for no human error or misinterpretation.

2) Will Paul Gray be receiving a pay-off?

3) What will happen to the 'junior official' who copied the data to disc?

4) At the risk of repeating number one, why the hell was he able to do so?

5) Blogger Ian Dale is reporting tonight that ministers have been warned recently of similar cases. We know of at least two other significant breaches of HMRC security in recent months. Have there been other cases of information being downloaded to disc of sent to the wrong person or lost? If so that could make it a case where ministerial accountability is rightly sought.

Perhaps most significantly, with banks receiving several days' notice of the breach it is impressive that the story did not leak. And that perhaps highlights the significance of this woeful tale. It is in everyone's interests that the systems that allow taxpayers and state, customers and companies to interact are watertight. And are seen to be so.

This failure is not just one of perception, but one of reality. And it couldn't have come at a worse time. A lack of trust has held back the government's efforts to persuade citizens to conduct business with central and local govenrment online, though it was a battle that was being won. Until now. Though the issue here is different, it will do the government's battered reputation for competence in technology management no good at all.

Similarly with the run on Northern Rock affecting the man on the street's confidence in the banking system, a warning to customers to change passwords if they are using their children's names or birth dates will only do further damage.

It really is a sorry state of affairs. More doubt tomorrow and in the days ahead. Will HMRC director-general Dave Hartnett be confirmed as acting chairman? And does PwC chief Kieron Poynter's review of HMRC systems promise? 

Accountancy Age Awards: why the winners won

Congratulations to all the winners of last night's Accountancy Age Awards. KPMG picked up five gongs (including Global Firm of the Year), Alex Horne won one for his work at Wembley, and Ian Dyson, finance director of Marks & Spencer's hugely impressive finance director won the coveted Blue Chip FD of the Year Award. I won't list all 27 winners (though you can see them here) but there were a couple of interesting victors in the Best Use of Internet categories, which deserve attention.

Goodman Jones won the practice award for the second year in succession. I've written before about the firm's site and it continues to impress. Of the site, the judges said: 'Professional, well-designed website with great functionality. The combination of the SME Blog, secure online meeting services and podcasts are impressive. Good use of technology. A well-structured site that is easy to navigate. The screens look really good and there are good, clear visuals. The blog and online meetings are excellent features.'

In the business category Validis picked up the award. The equivalent of an electronic auditor, Validis uses artificial intelligence technology to pull out discrepancies and errors in small business accountants. The judges said: ‘This technology could change the way businesses operate. The use of the internet to deliver the product and the flexible approach is very inventive.'

Well done to everyone.

Needless to say it's quite quiet in the office this morning......

Taxman wins award

Congratulations to Dave Hartnett. The HMRC director general may not quite have won his battle against tax avoiders yet but he has won an award for his podcasts, courtesy of the Institute of Financial Accountants. It's an innovative approach to improving communication with taxpayers and was deservedly recognized.

I was surprised (and flattered) to be recognised in the same awards. Rachel Bridge of the Sunday Times and I were winners in the Business Finance Journalist of the Year in the print category, while John Humpryhs and Adrian Chiles won the radio and TV awards respectively.

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